Job Description Summary

The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance.

Role & Responsibilities

Own implementation phase through onboarding, training, executive sponsored meetings and goal/KPI setting
Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful
Drive revenue by cross selling services
Introduce, demonstrate, and sell new products and services to the partner community
Be responsible for the retention of vendors and recognition of at‑risk characteristics and red flags
Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities
Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings
Work with Business Development managers to provide support by way of collateral resources, training support, etc

Skills & Requirements

Bachelor’s Degree required; Business, Technology, or related area preferred
Project Management experience preferred
3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
2+ years experience creating, building, and managing vendor relationships or related experience preferred
Experience with Modernizing Medicine Solutions or EHR/PM Preferred
Experience providing technical and configuration assistance
Proven innovative thinker who is able to blend technology and business strategy
Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal
Ability to negotiate skillfully in tough situations; have a “win win” philosophy
Highly motivated and comfortable acting in an independent capacity

Benefits

ModMed Benefits Highlight

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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