This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the DACH region. You will manage existing accounts, re-engage past customers, process orders, and promote digital sales initiatives. Collaboration with logistics, credit, and sales teams is essential to ensure excellent customer experience and business growth.

Key Responsibilities:

Process customer requests, quotes, and orders accurately and in a timely manner.
Check orders against customer agreements and purchase orders.
Respond to product inquiries, complaints, and issues with urgency and professionalism.
Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls, and occasional in‑person visits.
Negotiate pricing and conditions; align customer needs with internal resources.
Monitor order status, credit limits, shipments, and returns in coordination with logistics and credit departments.
Maintain accurate and updated records in Salesforce.com and ERP systems (SAP).
Forecast sales and manage account portfolios effectively.
Identify upselling and cross‑selling opportunities to maximize growth.
Collaborate with internal teams and external stakeholders for seamless service delivery.
Perform other duties as assigned

Requirements:

Bachelor's degree in Business Administration, Marketing, Economics, or a related field (preferred).
2-3 years of experience in customer service or inside sales, preferably within the plastics industry.
Native proficiency in German and fluency in English; additional European languages are a plus.
Strong communication, organizational, and time management skills.
Proficiency in Microsoft Office Suite; experience with SAP and Salesforce.com is an asset.
Ability to work independently and as part of a team in a fast‑paced environment.
High attention to detail, customer‑focused mindset, and adaptability to change.
Willingness to engage in continuous learning and digital transformation initiatives.

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.

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