You design and continuously evolve a scalable Voice of Customer framework tailored to a multi-city, bike-sharing environment
You define how, when, and where customer feedback is collected across the rider lifecycle (onboarding, rides, payments, issues, churn etc.)
You analyze customer feedback from support interactions, survey, app signals and operational data
You translate insights into clear, prioritized recommendations with defined business impact
You partner with Product, Operations, Marketing and Customer Support
You drive teams in implementing VoC driven initiatives and track outcomes
You own the VoC tool stack
You ensure data quality, consistency and accessibility
You report progress to leadership

You hold a Bachelor’s or Master’s degree in Business Administration, Marketing or a related field.
You are fluent in German and English , written & spoken
You bring extensive experience in Voice of Customer, Customer Experience, Customer Insights or related roles
You have proven experience designing and running a VoC Program end-to-end
You demonstrated experience applying agile project management and design thinking in cross-functional environments
You bring strong analytical skills with the ability to link customer feedback/data to operational and commercial KPI
You are used to work cross-functional in product-led organizations
You have deep customer empathy paired with pragmatic business judgment
You are able to influence decisions and drive change
It's a strong plus if you have already experience in mobility, marketplaces, SaaS or consumer app-based business

Make an impact: Work on projects that have a real impact – for you and those around you.
Work-life balance: Enjoy flexibility and culture: Work hybrid with focus time in the FlexOffice and at least two days of co-working at HQ. Fancy a change of scenery? Take up to 4 weeks of workation per year in another EU country.
Time to recharge: 30 days of holiday for your well-deserved rest. For a longer break, we offer the option of a sabbatical.
Cash on top: Your monthly SpenditCard for that extra boost when shopping.
VIP shopping: Exclusive deals and discounts on various brands through our corporate benefits network.
Body & Mind: We invest in your well-being (workshops, health checks & more).
Team spirit: We embrace flat hierarchies and a culture where every voice counts.
Global vibes: Work with colleagues from all over the world.
Nextbike for free: Grab a bike and stay flexible.

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nextbike GmbH