OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

RESPONSIBILITIES

Lead and own the station-facing insights service
Develop expertise on station audiences and become a subject‑matter‑expert on station audiences and the analytics needs of stations
Conduct monthly webinars for stations to provide analysis on Network‑wide trends, emerging audience insights, trainings on data usage, and best practices
Create and manage monthly newsletter for stations to provide top‑level Network‑wide trends as context for station‑level trends
Thoroughly learn, use and understand NPR’s line of analytics software products and services, including data tracking of station platforms, datasets, and dashboards
Build and sustain collaborative and consultative relationships with stations, including with station executives
Oversee compliance with data collection processes and standards for station digital platforms to ensure data consistency; troubleshoot tracking implementation with stations
Support stations to maximize the value of NPR’s products and services by maintaining productive relationships and handling questions and issues with professionalism and speed
Serve as station ambassador, communicating with NPR staff on station needs to inform roadmaps, services, and research; proactively identify areas to integrate NPR and station initiatives
Identify and compile internal research that will help inform stations grow and engage their audiences
Write and keep up‑to‑date guides, documentation, and other training materials for stations and NPR staff
Keep a pulse on and use industry knowledge to contextualize insights and identify emerging trends
Partner and collaborate within Audience Insights and with cross‑functional teams focused on station technical infrastructure, collaborative journalism, and station technical support

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

REQUIRED SKILLS AND EXPERIENCE

3+ years of experience in website/app analytics or other audience behavioral data
1+ years experience providing direct support to customers, clients, or external stakeholders, with the ability to create strong consultative partnerships
Strong public speaking skills, with the ability to and comfort with presenting to large audiences and navigating live Q&A
Proven expertise and deep experience with Google Analytics (or similar)
Proven expertise in advanced SQL (e.g., window functions, complex joins, query optimization, and data transformation)
Advanced Excel/Google Sheets proficiency, including pivot tables, complex formulas, data manipulation, and visualization for ad‑hoc analysis and reporting
Demonstrated experience and comfort working with large datasets, with the ability to develop expertise in new and proprietary datasets
Excellent oral, written, and visual communication skills, particularly for explaining complex quantitative information to non‑technical audiences
Experience training non‑technical audiences on using analytics tools and dashboards to incorporate data into their daily decision‑making processes — making analytics actionable
Self‑starter with the ability to work independently as well as in a collaborative team environment

PREFERRED SKILLS AND EXPERIENCE

Experience working in a news or media organization
Experience developing programming or training series tailored to audiences with varying levels of technical expertise and roles
Applied knowledge of SEO, 3rd party platform algorithms, and other external impacts on news content distribution strategies
Experience managing tracking systems with Google Tag Manager (or similar)
Experience manipulating and cleaning data with R or Python

WORK LOCATION & REQUIREMENTS

This is a remote‑permitted role. This role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves. You will have the option of working (a) remotely from a location of your choosing within the United States that is supported by NPR; (b) on‑site at an NPR facility, based on the availability of desks and approval from NPR; or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time to perform the duties of your position.

JOB TYPE

This is a full‑time, exempt position.

COMPENSATION AND BENEFITS

Salary Range: $105,435.13 to $116,380.66 USD. Benefits include health and wellness, paid time off, and financial well‑being programs. Plan options include medical, dental, vision, life/accidental death and dismemberment, long‑term disability, short‑term disability, and voluntary retirement savings for all eligible NPR employees.

EEO STATEMENT

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non‑conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law. If you are a person with a disability needing assistance with the application process, please reach out to . You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.

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