Job Description

The Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be working remotely but based in the DACH area for Ormco and Spark Clear Aligner. You will be supporting the DACH/EMEA team (Product, Marketing, DTS, Sales) with clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, and supporting clinical conversations with our doctors.

Accountabilities / Responsibilities

Escalate clinical questions and issues from doctors.
Work proactively to address inquiries, complaints, and adverse events from DACH countries and EMEA doctors.
Provide clinical customer support related to treatment planning, predictability and ORMCO APPROVER utilization.
Collaborate with Marketing/Education teams to create clinical content, e‑learnings, or training modules.
Introduce the product portfolio from a clinical standpoint, highlight benefits, and ensure effective utilization while escalating training needs.
Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow‑up and excellent service delivery.

Job Requirements

Bachelor's degree in dentistry, medicine, or orthodontics.
Knowledge of clear aligner systems and mechanics is highly preferred.
Native level of German and fluent level of English are mandatory.
Strong presentation skills, able to liaise with multiple key stakeholders, doctors, or business partners in the EMEA region.
Team player, able to fit and work within a multinational matrix organization.
Willingness to travel (up to 25%).
Other preferred qualifications: knowledge of any additional European language.

Operating Company

Ormco

Ormco is a global leader and innovator of high‑quality orthodontic products and solutions, including brackets and wires. With over 60 years of experience, our team has partnered with the orthodontic community to help create more than 20 million smiles in more than 140 countries.

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