Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.

Key Accountabilities

Subject Recruitment and Database Management

Extract and select volunteers using medical databases and compile preliminary subject lists according to study protocols
Maintain and continuously update the computer‑based volunteer pool
Select subjects from volunteer pool using personal knowledge of interested persons
Acquire detailed knowledge of study design, inclusion and exclusion criteria, organizational course and participant information for all current EPCU studies
Maintain contacts with physicians during screening and new admissions

Study Coordination and Scheduling

Complete coordination and scheduling of study‑specific information sessions, screenings and study appointments
Inform subjects during all phases of study participation about study course, dates, accommodation, and expense allowances
Agree on appointments for control examinations in cooperation with medical staff
Monitor given dates and timelines and provide constant delivery of updated information to superior staff

Protocol Review and Quality Assurance

Review study protocols and timelines for contradictions and inconsistencies and make corresponding suggestions for corrections
Review volunteer information for contradictions and inconsistencies and make corresponding suggestions for corrections
Ensure quality control performance
Attend pre‑ and post‑study related audits with sponsors and regulatory staff

Team Collaboration and Reporting

Coordinate with all recruitment team members regarding status of recruitment efforts and initiate increased efforts to maximize recruitment potential
Act as mediator between subjects and medical or administrative staff
Participate in team project meetings including preparation and initiation training
Provide regular updates for assigned studies and set up study‑related statistics
Evaluate, prepare and provide detailed recruitment response and statistical metrics to Line manager, Project Management, and clients

Flexible Duties

Assist with any other departmental duties as required.

Skills

Self‑motivated, flexible and adaptable
Excellent organizational skills
Excellent interpersonal, verbal and written communication skills
Ability to effectively manage time and multi‑task
Self‑directed with ability to work with minimal supervision
Computer skills and familiarity with research processes
Ability to handle confidential information with discretion
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Patient and tolerant with ability to cope under pressure
Excellent telephone etiquette
Proficiency with Clinbase and MS Office applications

Knowledge and Experience

Previous office administration, database administration, telesales experience, customer service work experience or similar
Education with medical or commercial background
Experience with clinical research processes preferred
Knowledge of Good Clinical Practices and regulatory requirements beneficial

Education

School‑leaving certificate of secondary modern school or A‑level required
Commercial, medical or scientific education preferred
Fluent knowledge of German is required and a good command of English (written and oral) are required.

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Parexel International