Data Centre Manager – Client Contract Leader – Frankfurt / Mainz, Germany

Up to €90,000 Base Salary + 10% Bonus + Company Car (Private Use)

Lead a Data Centre Engineering Team. Own the Customer Relationship. Drive Service Delivery.

An excellent opportunity has arisen for an experienced Data Centre Manager to take responsibility for the delivery of Facilities Management and Data Centre Engineering Maintenance services on behalf of a major global technology customer in the Frankfurt region.

Working for an established international technical services and facilities management provider, you will manage a dedicated on-site team, take ownership of the customer relationship and ensure the effective delivery of all facilities management, engineering maintenance and asset management activities across the site.

This is a customer-facing management position requiring someone who understands the demands of operating within a data centre environment from a service provider perspective. You will combine strong engineering and facilities management knowledge with commercial awareness, people leadership and the ability to build trusted relationships with a major international customer.

The Role

You will have overall responsibility for the on-site service delivery team, ensuring that all contractual obligations, maintenance programmes and customer expectations are consistently achieved.

Your responsibilities will include:

Account & Customer Management: Act as the principal point of contact for the customer, developing a strong working relationship and ensuring a high level of service delivery and customer satisfaction.
Team Leadership: Manage, lead and develop the onsite team, comprising a Team Leader, Contract Support, Asset Planner and five day-shift engineering technicians.
Facilities Management: Take ownership of the delivery of all contracted facilities management services across the data centre.
Data Centre Engineering Maintenance: Oversee planned preventative maintenance, reactive maintenance and repair activities across the building services and critical engineering infrastructure.
Operational Performance: Ensure all maintenance activities are planned, coordinated and delivered effectively, with a strong focus on quality, safety and operational standards.
Contract Management: Maintain responsibility for contractual performance, service delivery, KPIs, SLAs and customer reporting.
Commercial & Financial Management: Manage the financial performance of the contract, including P&L, OPEX, CAPEX, maintenance budgets, subcontractor expenditure and resource planning.
Asset Management: Ensure effective asset planning, maintenance scheduling, lifecycle management and reporting.
Subcontractor Management: Manage specialist engineering contractors and service partners, ensuring technical standards, compliance and value for money.
QHSE & Compliance: Ensure all works are undertaken in accordance with relevant statutory, regulatory, health and safety and environmental requirements.
Continuous Improvement: Identify opportunities to improve engineering maintenance delivery, service efficiency, customer experience and overall contract performance.

The Person

We are specifically interested in speaking with an established Data Centre Manager currently working for a facilities management, engineering services or technical maintenance provider, with experience managing a data centre customer account.

You should bring:

Proven experience managing a data centre facility or customer account within a service provider environment.
Experience working with major global data centre operators, hyperscale technology businesses or international digital infrastructure customers.
A strong understanding of data centre facilities management and engineering maintenance delivery.
Experience managing on-site engineering and facilities management teams.
A track record of managing customer relationships and acting as the senior operational interface.
Experience overseeing PPM, reactive maintenance, specialist engineering contractors and asset management.
Previous responsibility for contract performance, budgets, P&L and commercial delivery.
Strong knowledge of M&E building services and data centre infrastructure.
The ability to manage customer expectations, develop teams and drive service excellence.
Fluent German and English language skills, both written and spoken.

The Package

Base salary up to €90,000, depending on experience.
10% annual performance bonus.
Company car, including private use.
Annual merit salary review, typically 2–4%.
30 days annual holiday.
International career development and professional training opportunities.
Additional employee benefits and healthcare provisions.

Working arrangements: Full-time, site-based management position in the Frankfurt / Mainz region. The site operates on a day-shift basis, with no requirement for 24/7 shift working.

Interested in Taking Ownership of a Major Data Centre Account?

If you are an established Data Centre Manager working for an FM or engineering services provider, managing a global data centre customer and leading the delivery of facilities management and engineering maintenance services, this is an excellent opportunity to take the next step in your career.

All applications will be treated in the strictest confidence. Jim Hines

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