Job Description Summary:

It's fun to work in a company where people truly BELIEVE in what they're doing! The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Essential Duties and Responsibilities:

Build long term relationships with key customers (region/revenue size dependent) (50%)
Proactive and regular customer outreach
Profile and document customer intel
Minimize cancellations/ Maximize renewal revenue (25%)
Manage price increases in renewal opportunity process
Educate the value of support
Negotiate renewals
Liaise with Rocket teams (10%)
Collaborate with various stakeholders (eg: Sales, Legal, Order Management) regarding issues or concerns surrounding the successful selling of renewals to their accounts
Cross/Upsell (15%)
Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives
Handle complex escalations
Monitor renewal metrics for success
Renewal forecasting and pipeline reporting

Required Qualifications:

5+ years equivalent business experience, with 2+ years of experience in customer relationship management preferred
Excellent written and verbal communication skills in German
Experience with a sales automation system, preferable Salesforce.com
Ability to influence and negotiate
High Energy and passion towards solving customer needs

Customer Focus:

Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or

Resilience:

Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly. Ability to be set and achieve goals with minimal management support/coaching.

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

This position is eligible for commissions in accordance with the terms of the company’s plan Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision‑making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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Rocket Software, Inc.