For more information on the Ambr system please click the link below.

This position's location is specific in the Chicago area. Any change of address located outside of your hired location will require approval in advance.

Must reside within a commutable distance to the Chicago airport.

What you will accomplish together with us:

Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
Perform a variety of in-house service activities in the Delaware office as needed.
Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
Keep accurate records of time, expenses and work performed.
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
Collaborate with teams to escape system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

What will convince us:

Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
Valid Driver's License and passport or the ability to obtain one.
Experience of electrical, mechanical & I/O fault-finding at system and component level
Experience with automation and or robotics is a huge plus
Understanding of automatic mechanisms and their associated electrical control systems
Must have experience with and be competent in measuring AC/DC voltages.
Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
Ability to communicate effectively and establish sound relationships with team members and customers.
A good understanding of mechanical/electrical drawings
Proven problem-solving skills
Ability to effectively train and manage customers in the use of our products.
Computer literate and familiarity with MS Office
Good understanding of mechanical and electrical schematics
Installation of software and firmware updates/testing
Customer maintenance/best practice training
Calibration of control systems, e.g. temperature and/or volume
Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
An understanding of both Mammalian and Microbial cell cultures
Bioreactors and their use to grow cell culture
Experience of configuring PCs and installing software packages (Windows OS)

We value:

Determining the kind of documentation, tools and equipment needed to do a job.
Experience with automated systems such as robotics is a plus
Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Identification with our core values: Sustainability, Openness, Enjoyment

Base salary range is $80,000-$100,000 (depending on Skill set and years of experience), plus bonus, and car allowance.

What We Offer

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Compensation range is $80,000-$100,000 (depending on experience, skill set, education and location).

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at

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Sartorius AG