Junior Customer Logistics Operations (f/m/x)

Full-time
Division: Logistics

At Seven Senders, we connect people and markets, making international shipping simple.

We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.

Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Our B2B Logistics Operations Execution team is responsible for resolving operational incidents and managing operational relationships with our strategic customers. With extensive know-how in logistics, supply chain management, and e-commerce, we understand our customers' unique operational challenges and continuously strive for innovation and improvement.

The essence of your role:

Ensuring compliance with customer-specific SLAs in your customer portfolio.
Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
Communicating with our customers operational contacts in German and English to build long-term, trusting collaboration.
Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

This is what you need to succeed:

Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment
Experience in B2B customer communication and customer service
Data-driven work approach and a strong service orientation
Solid knowledge of MS Office applications, especially Excel
Proficiency in English and German (C1 or above)

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

company lunches twice per month
a corporate benefits platform
German language courses

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

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