About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI-first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: M365 & SharePoint Online Customer Engineer

Location: Remote (within Germany)

Duration: Full Time

Experience level: 10+ years

Role type

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory – architecture, consulting and support skills to assist customers drive solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts with customers.

Skills Required

Experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development. BA/BS (or higher) in Information Technology, or a related field or equivalent experience. Proven track record of delivering high-quality technical support and solutions to customers. Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online SharePoint environment and solutions. Analyze and troubleshoot complex technical issues related to SharePoint environments and provide effective solutions. Strong knowledge of SharePoint development best practices and advising and providing guidance to a development team.

Strong PowerShell Skills And Experience With SharePoint

Strong skills and knowledge of SharePoint Client Side Object Model (CSOM). Well-rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc). Broad knowledge of SQL Server use with SharePoint Server related to configuration and SharePoint DB maintenance practices. Broad knowledge of Microsoft 365 Archive and relation to SharePoint Online and OneDrive Broad knowledge of Microsoft Data Security ang Governance solutions for SharePoint Online and OneDrive Graph API knowledge related to SharePoint Online and OneDrive Knowledge of migration and upgrade techniques and options for SharePoint Server.

Optional Skills

Advanced knowledge of SQL Server use with SharePoint Server Advanced knowledge of the use of Graph API Well architected framework (and implementation of concepts) Cloud adoption framework (and implementation of concepts) Azure DevOps, GitHub, understanding of CI/CD lifecycle Advanced Knowledge of Microsoft 365 Backup Advanced knowledge of Microsoft 385 Archive

SharePoint Development Knowledge

Ability to discuss the appropriate solutions to use and understanding of the tools required and personnel skills that are needed for SharePoint development tasks e.g.

Skills And Experience With SharePoint Framework (SPFx) Development

Experience with JavaScript, REST APIs, and SharePoint custom development, including web part development.

Relevant Certifications

Relevant certifications in SharePoint, Microsoft technologies, or related areas are a plus.

M365 Responsibilities Summary

Customer Centricity Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes. Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services. Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements. Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities. Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement. Business Impact Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure that they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments . Deliver all work according to MS best practices & policies and using repeatable IP. Technical Leadership Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey. Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.

Skills Set (Preferred)

Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant.

Ideal candidate will have soft skills such as, effective written & oral communications, and have the skills necessary to engage a customer in a deep technical conversation.

Should be an expert in at least two of the following areas:

Exchange Online
SharePoint Online
Power Platform
Teams, Phone & Rooms
M365 Copilot
Viva Platform
Windows & Cloud Endpoint
IDM, Information Protection & Compliance.
Governance & Risk Management

Soft Skills

(1st) Must be able to quickly develop trust and rapport with CSAMs & Customers (most of the time they are of this profile: System Admins, Enterprise Architects, IT Specialists or Managers) (2nd) Passion for customer advocacy in a technology domain. Strong communication skills in both spoken and written English Ability to articulate technical issues/requirements accurately with Customer, Microsoft Services, M365 development teams at the appropriate technical depth. Have the necessary skills to engage a customer in a deep technical conversation. Strong problem-solving skills and a proactive approach to learning. Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment. Ability to work independent.

Qualifications (Required)

Presentation skills with a high degree of comfort with both large and small audiences. Face-to-face customer engagement skills Good Knowledge of Microsoft 365 Suite. Degree in B. Tech with Computer Science, BCA /MCA, MSC IT. Holds one or more Microsoft 365 related certifications.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

#J-18808-Ljbffr

Sonata Software North America Inc.