Strategic ACI is seeking a Computer User Support Specialist – SME (Helpdesk Team / FSR) to support the U.S. Army INSCOM Scalable GEOINT Architecture Contractor Manpower Equivalent (CME) Information Technology Support Services contract. The role supports Army GEOINT Office systems, software, security, and mission users.

Responsibilities:

Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.
Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.
Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.
Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.
Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials.

Qualifications:

Required:

Active TS/SCI clearance, adjudicated within the last five (5) years.
5+ years in user and field support.
Bachelor's degree or equivalent experience.
ITIL Foundation and CompTIA Security+ certifications.
Employees must be able to perform the essential functions of this position, with or without accommodation.
Ability to remain stationary for extended periods while working at a computer.
Ability to operate standard office equipment, including computers and telephones.
Ability to communicate effectively in person, by telephone, video conference, and email.
Occasionally move about the office and lift up to 20 pounds.
Ability to work the assigned schedule with regular and reliable attendance.
Ability to travel up to 10% as required.

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Strategic Alliance Consulting Inc.