Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Guide customers through the website, while providing online shopping assistance and product help

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