ABOUT THE OPPORTUNITY

We're seeking a passionate and proactive Partner & Customer Success for our Berlin team (Hybrid). Reporting to the Partner & Customer Success Lead, you will be the voice of ATworld, owning the B2B and B2C customer journey and ensuring every interaction reflects our commitment to hospitality. This is more than a support role; you will actively gather feedback, enhance our platform, and directly influence the growth and future of our product.

YOUR RESPONSIBILITIES

Be the First Point of Contact : Manage all incoming customer and partner support enquiries through email, chat, and phone with professionalism and a personal touch.
Provide L1 Support : Act as the first line of support for technical issues, effectively troubleshooting problems related to login, payments, product understanding, and membership questions. Liaise directly with the development team to elevate and resolve complex issues.
Champion Partner Success : Guide our B2B, B2C, and tenant partners through a smooth onboarding process, ensuring they have everything they need to succeed on our platform.
Ensure Quality & Gather Insights : Conduct quality checks at our live locations and run feedback sessions with customers to gather valuable insights that will shape the future of our product.
Manage Platform & Content : Take ownership of setting up new locations on our platform and manage regular content updates to keep our offerings fresh and accurate.
Drive Communication & Engagement : Assist in preparing and distributing regular communications, such as newsletters and social media updates, and support the marketing team with various initiatives.
Analyze & Report : Generate ad‑hoc reports to track key metrics and provide insights into customer behaviour and support trends.

WHO WE ARE LOOKING FOR

Customer‑Obsessed : You have a genuine passion for creating outstanding customer experiences and a natural hospitality mindset. You go above and beyond to make customers happy.
You're an excellent communicator , both in writing and verbally. You can explain complex topics in a simple, clear, and friendly manner.
Highly organized & proactive : You can juggle multiple tasks and priorities in a fast‑paced environment without losing sight of the details. You don't wait to be told what to do; you actively look for ways to help.
You’re tech‑savvy and comfortable using various software and back‑office systems for managing data and content.
You're detail‑oriented and thorough in your work, ensuring consistent quality in the projects you are working on.
Berlin‑Based : You are located in Berlin and are excited about a hybrid role that combines remote work with in‑person collaboration.
A Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.
Fluent in English, German fluency is a big plus.

WHAT WE OFFER

Be part of a growing company that defines a new category of space
Be part of an international, dynamic, and fun team
Unlimited access to ATworld spaces worldwide
Take real ownership of your projects instead of making coffee for your boss

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status or any other characteristic protected by applicable law.

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