Job Description

The Service Sales Account Manager is accountable for driving growth and profitability in Service Sales with assigned and new accounts, towards defined short- and long-term targets, securing Vertiv is the account’s preferred partner during the entire product lifecycle period.

The Service Sales Account Manager is accountable for driving growth and profitability in Service Sales with assigned and new accounts, towards defined short- and long-term targets, securing Vertiv is the account’s preferred partner during the entire product lifecycle period.
Working together with the account managers, this person will manage the relationship with assigned accounts in a long-term perspective owning the service account plan/reviews process and representing the company in front of the account’s stakeholders.
He/she is responsible for implementing Service Sales strategy, aligned to overall Vertiv strategy, and working with peers, local service organisations, and other internal functions, to exceed customer expectations.
The role should be located in Germany (preferred in the area of Munich)

What You Will Be Doing

Responsibility for Service Sales targets for the assigned Accounts
Manage the longer-term building and maintenance of relationships with his/her accounts and the resulting customer satisfaction
Anticipates commercial and technical needs, investigates underlying causes and identifies short- and longer-term solutions
Is responsible to create and follow up service account plans and service activity plans. Creates and leads service business development plans over the short to medium term
Manage the sales of all services pillars working with Strategic Account Managers
Work with the Sales Account Manager in charge of the account to provide "one face to the customer" interface
Contributes to the monitoring of the market, identify new business opportunities and propose and drive Service Action Plans.
Ensure that any activity, task and responsibility required by is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.

What We’re Expecting

Contribute to teamwork and knowledge sharing inside the team and organization: maintain and update reporting systems, run scheduled and ad-hoc analysis, participate in team meetings and share your experiences, share new knowledge you gather about the market, competitors and challenges you perceive we face.

Focus on self-growth and development: keep an open mind and learn from some of the best experts in the company and the industry, participate in Vertiv meetings and events to acquire knowledge of where the market is going, keep up to date with technical developments, participate in company

trainings and apply the knowledge in your day-to-day work;
Be innovative: bring your own ideas of improvements inside the team, look at each process and task with the goal of constantly improving it to bring more value to the customer, to you, the team, and the organization;
Own their job: approach your daily work and customers with ethics, responsibility, discipline, and ownership, knowing that everything you do has an impact on the customers, the company, and your development. Sales activities, related administrative activities, reporting and your own development are all important and lead to your success in the role.

Job Qualifications

Bachelor’s Degree in business / technical / IT
Min 5 years proven track record in management of Service Sales
Excellent Business Negotiations skills and relationship builder
Highly developed communication skills
Market competitor knowledge is a plus
Account management, selling, influencing, negotiating and problem-solving skills
Ability to work proactively under own initiative, as well as in a team environment
Self-Starter mentality with the ability to plan, organize and manage time effectively
Team player with the ability to organize and motivate yourself
Strong experience in building relationships with customers
High level of goal orientation and a solution-oriented way of thinking and acting
Strong presentation and communication skills
Experience in working in a matrix organization with remote support teams
Customer focused with excellent customer service skills
Language skills:English at advanced level, German at native level
IT literate and advanced MS Office & CRM skills
Driving License

Working Conditions

Regular travel is required (50%)
Travel, occasionally requiring overnight stays

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