POSITION SUMMARY

The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales.The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales.Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.

The role should be located in Germany (preferred in the area of Frankfurt)

RESPONSIBILITIES

Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines
Actively manage and develop customer relationships to grow and maximize sales potential
Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region
Build growth plans for how to strengthen and mature customer relationships
Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers
Maintain and expand relationships and network with existing Vertiv relationships
Proactively develop leads, target prospects, key stakeholders and acquire new customers
Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts
Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities
Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate
Active pipeline management including sales forecast.

QUALIFICATIONS

Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration
Strong Service Sales background with 5+ years experience in critical support product applications
Account Management, Selling, influencing, negotiating and problem-solving skills
Ability to work proactively under own initiative, as well as in a team environment
Self-Starter mentality with the ability to plan, organize and manage time effectively
Team player with the ability to organize and motivate yourself
Strong experience in building relationships with customers
Ability to develop and execute strategic plans
High level of goal orientation and a solution-oriented way of thinking and acting
Strong presentation and communication skills
Experience in working in a matrix organization with remote support teams
Customer focused with excellent customer service skills
Language skills:English at advanced level, German at native level
IT literate and advanced MS Office & CRM skills
Driving License

PHYSICAL & ENVIRONMENTAL DEMANDS

./.

TIME TRAVEL REQUIRED

Regular travel is required (50%)
Travel, occasionally requiring overnight stays

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

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Vertiv Co