Project Manager, Global Client Operations

As a member of our Global Client Operations (GCO) team, the Project Manager will be a part will work on a variety of localisation projects, ensuring client retention, excellent service and profitability. They will be working on multi- lingual translation, voice-over/dubbing and subtitling projects for various entertainment clients worldwide.

The role would demand great organizational skills and to be able to work on multiple tasks while effectively switching focus between them. This is a very fast-paced role that requires someone to be proactive and effectively communicate information to all relevant stakeholders. Finally, the role might mean having to work with tight deadlines, so being able to work under pressure without losing focus is crucial.

Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards
Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
Providing operational support to Sales and Account Management at quoting stage where needed
Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
Preparing project reports for the account manager and/or Head of Department as required
Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
Using your initiative to deal with client or supplier issues and escalating to line manager where required
Identifying improvement opportunities for projects, accounts and processes
Discussing and understanding each client's specific requirements and offering advice if necessary
Processing supplier and client invoices timely and accurately
Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently
Performing any ad hoc admin

Core skills:

Prior experience in a project management capacity in the localisation and/or media industries or similar role
Understanding of the dubbing workflows.
Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
Effective verbal and written communication when working with clients, suppliers and internal team members
Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
High motivation and solution focused with proven problem-solving and organisational skills
Ability manage time effectively and prioritise tasks according to business needs
Flexibility and adaptability to be able to apply last minute changes and find solutions
Excellent attention to detail and time management
Previous experience with OOONA Project management or other similar tools will be an advantage
Previous experience with subtitling specifications and tools an advantage

At VSI, you’ll be part of a passionate, and highly driven team that’s helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment.

We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.

Due to the high number of applications for the position, we regret that we will only be able to respond to successful applicants.

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VSI Berlin GmbH