Workster is seeking a detail-oriented Operations Specialist to join our rapidly growing E-Bike Marketplace team in Berlin. In this pivotal role, you will ensure smooth marketplace operations, optimise e-bike logistics, coordinate between supply and demand partners, and deliver high-quality user experiences. Be part of reshaping urban mobility in a dynamic, sustainability-driven environment.

Key Responsibilities – E-Bike Marketplace Operations in Berlin

Manage daily operations for the Berlin E-Bike Marketplace, ensuring all processes run efficiently and effectively.
Act as the primary point of contact for riders, suppliers, and internal teams regarding operational issues.
Coordinate the scheduling, handover, and maintenance logistics of e-bikes between users and partners.
Monitor platform performance, analyse relevant data, and generate actionable insights for operational improvements.
Collaborate closely with product, customer support, and logistics to deliver seamless marketplace experiences.
Identify process bottlenecks in the e-bike lifecycle and propose effective solutions.
Implement and document best practices to support scalability as the marketplace grows in Berlin and across other locations.
Support onboarding and training of new users, partners, or team members related to e-bike operations.
Handle user inquiries and resolve operational problems promptly, ensuring excellent customer satisfaction.
Stay up-to-date with e-bike market trends, regulatory requirements, and urban mobility innovations.

Required Qualifications – Operations Specialist (E-Bike Marketplace)

Fluent in English (business proficiency); German language skills are a strong advantage.
Minimum2 years’ experience in operations, logistics, mobility, or related marketplace environments.
Strong organisational skills with the capacity to manage multiple operational tasks effectively.
Hands-on experience with operational tools, digital platforms, and data-driven decision making.
Excellent interpersonal and communication abilities for both internal and external stakeholders.
Analytical thinker with a proactive, problem-solving approach towards operational challenges.
Self-motivated team player open to working in a fast-growing company with international colleagues.
Passion for sustainable mobility and innovative transport solutions is highly valued.

Employment Offer – Operations Specialist Berlin (E-Bike Marketplace)

Full-time position based in central Berlin, Monday to Friday.
Hybrid work environment: work onsite and remotely as needed.
Competitive salary package, including performance-based bonus opportunities.
Comprehensive private health and wellbeing benefits from day one.
Subsidised mobility and transport options (e.g., e-bike scheme).
Opportunities for rapid professional growth in a dynamic, inclusive, and sustainability-focused workplace.
Vibrant, international team with regular social and networking events.
Supportive onboarding, ongoing training, and clear career progression path.

Why Join Our E-Bike Marketplace Operations Team in Berlin?

Be at the forefront of urban mobility transformation and sustainable commuting solutions.
Work in an innovative marketplace environment with constant opportunities to learn and advance.
Enjoy a supportive, collaborative, and diverse company culture that values every team member’s input.

How to Apply – Berlin E-Bike Operations Careers

Submit your CV and a brief motivation letter with examples of relevant operational experience.
Applications are reviewed on a rolling basis. We encourage all qualified candidates to apply, regardless of background or identity.

#J-18808-Ljbffr

Workster Jobs