This role is based in Sofia, Bulgaria. The role is initially on-site in Sofia , with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent , supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months) Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

Base Salary: €1,636.14 gross/month × 14 salaries in a year
Billing Skills Bonus: €102.25 gross
Unlimited Sales Bonus: Top performers can earn more than €1,000/month
€1,000 Signing Bonus ( €500 after training -€500 after 6 months)
Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses , paid with the first salary
Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

Assist German-speaking customers with billing-related inquiries.
Provide clear and professional customer support.
Help customers understand billing information and resolve related issues.
Maintain a high standard of customer service and communication.
Work closely with the team to ensure an efficient customer experience.

What We're Looking For

Strong proficiency in German C1/C2 .
B1/B2 levelin English
Customer-focused and solution-oriented approach.
Ability to work in a structured and professional environment.
Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria , we'd love to hear from you.

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