2026 Graduate Trainee - Technical Support Engineer (m/w/d; Full-time)

This role is a 2026 Graduate Trainee position and is intended for candidates who will graduate in 2026 and who do not have substantial full-time professional experience (over 12 months).

Other applicants may wish to view our current openings on LinkedIn.

Apply via Online Application Channel - LinkedIn applications will not be processed.

Responsibilities

• Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
• Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
• Help and support with testing products; and report the results to your line manager.
• Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
• Attend regular training and meetings to maintain and expand knowledge and performance level.
• Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
• Positive attitude towards work
• A demonstrable passion for Information Technology
• Fluent in Mandarin , both written and verbal
• Fluent in German

Please note that applications for this position must be submitted via the provided link. All Applications submitted through LinkedIn will not be processed.