Account Director - DACH

Insider One is a leading marketing platform helping teams reach their peak. We are looking for a Customer Success Manager to own a portfolio of existing accounts, ensure retention and growth, and drive business impact.

Responsibilities

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in cooperation with the Customer Success team.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at senior levels, focusing on C‑suite and enterprise negotiations.
• Discover strategic customer needs, set goals, and drive business impact.
• Analyze stakeholder mapping and set an overall strategy for effective touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial and contractual targets.
• Ensure Customer Success realization is achieved, reach NPS targets, and guarantee a great customer experience.
• Achieve customer advocacy goals with the marketing team through success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with product strategy.

Qualifications

• Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Experience negotiating contracts and navigating legal discussions.
• Self‑motivated with a strong tech orientation and a curiosity for improving client relationships.
• Committed to our core ethos of care – ensuring clients feel at home with our products and support.
• Passion for testing, measuring, and improving outreach and follow‑up effectiveness.
• Strong written and verbal communication skills in both English and German.
• High sense of responsibility and accountability.
• Able to thrive in a diverse, global team with 50+ nationalities.
• Willingness to grow through internal training covering AI fundamentals, coding, and languages.
• Enthusiastic about learning via resources such as Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Interest in ownership through our eligibility‑based ESOP and referral bonuses.
• Motivation to give back through community volunteering and social impact projects.
• Ready to participate in global retreats and team‑building events year‑round.

We provide equal opportunity in a zero‑discrimination workplace and welcome everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.