Account Executive Customer Engagement Germany - Hilton Supply Management

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Account Executive, Customer Engagement Germany, you’re not just supporting the procurement and inventory management process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Account Management and Business Development (65%): You will visit partner hotels to realize operational savings using HSM’s suppliers. You will develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone. Next, you will find new customers (leads) and excite them for HSM services and onboard these new hotels, ensuring they are familiar with our suppliers & purchasing software.
• Data Management (15%): You will gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information. Next, you will ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution. Maintain systems and procedural documentation including contracts management across all client bases. You will also assist with onboarding process for new customers including eProcurement installation, supplier orientation and kick‑off meetings.
• Administrative & Support Activities (20%): You will collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation. And, finally, you will provide training and implementation of Birch Street for new properties.

Qualifications

At Hilton, our core values define what it takes to succeed here. We look for passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency (the Now).

Benefits

• Travel perks – 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through the Go Hilton travel program.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Crisis concierge providing compassionate support.
• Mental health resources through the Care for All hub and Employee Assistance Program.
• Benefits availability may vary based on location and are subject to individual program terms and conditions.