Account Management Specialist (m/w/d)

As an Account Management Specialist in Cologne, you’ll manage a portfolio of restaurant partners, driving sustainable growth with data-driven insights and cross-functional collaboration. You’ll turn performance analytics into actions that boost revenue and retention, while coordinating marketing-supported campaigns. You work closely with partners and internal teams to share market insights and ensure a seamless partner experience. This role offers high ownership, exposure to a fast-moving tech environment, and opportunities to shape partner success across West Germany.

• attractive salary package
• flexible working hours
• 30 days of paid vacation
• modern office in Cologne
• discount on Wolt orders
• Urban Sports Club subsidies and Deutschlandticket

• Own and nurture a portfolio of restaurant partners with proactive communication
• Develop account plans and conduct business reviews with priority partners
• Analyze portfolio performance, operations, and partner satisfaction to identify improvements
• Provide insight-led after-sales support to enhance partner performance, revenue and retention
• Promote relevant services and coordinate partner campaigns with Marketing
• Serve as the primary liaison between partners and internal teams, sharing local market insights

• 2-3 years in a client-facing commercial role (Account Management, Sales, Customer Success or Marketing)
• Strong commercial acumen with a consultative, strategic approach to growing accounts
• Data-driven decision making with dashboards (Looker or Power BI) and advanced Excel/Google Sheets
• Fluent German and excellent English (written and spoken)
• High ownership, structured problem solving, and ability to travel across West Germany
• Experience using approved AI tools for meeting prep, portfolio analysis, account planning and communications, with sound data privacy judgement

• relationship-building
• cross-functional collaboration
• analytical thinking
• Looker
• Power BI
• Excel