Account Manager – Business Development Representative

Responsibilities

• Act as an expert on how Bloomerang’s fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission.
• Engage inbound inquiries and re‑engage past prospects from the Bloomerang customer base, ensuring rapid follow‑up and maximizing conversion rates.
• Qualify/Disqualify inbound leads via phone, email and live chat, qualifying upsell prospects and scheduling meetings for Account Managers.
• Create & nurture a 90‑day rolling pipeline of high‑quality potential meetings from leads, using creative and strategic outreach to warm them up and convert to qualified meetings.
• Collaborate with marketing and sales, providing feedback on lead quality and helping refine messaging to improve conversion rates.
• Consistently meet (and ideally exceed) business development KPIs, including response time, lead‑to‑meeting conversion rate and pipeline influence rate.
• Ensure the accurate maintenance of sales data and lead tracking through Salesforce, Qualified Chat, Chilipiper and Outreach, maintaining a record of all interactions and progress to ensure a seamless handoff.

Requirements

• 1+ year of sales experience (SDR, BDR, or sales internship preferred) or business experience and a strong interest in SaaS sales.
• A passion for helping nonprofits and a desire to understand their challenges.
• A self‑starter mentality with the ability to adapt and push yourself every day without relying on warm leads.
• Resilience and persistence—ability to overcome rejection and use it as a learning opportunity.
• Strong communication and storytelling skills—both written and verbal to engage with senior leaders, and handle objections without hesitation.
• A curious and coachable mindset with a drive to continuously improve and ask the right questions to understand nonprofit needs and challenges.
• Familiarity with Salesforce, Outreach, Chilipiper is a plus.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

ATS Optimization Keywords

Hard Skills

• sales experience
• lead qualification
• business development KPIs
• pipeline management
• conversion rate optimization

Soft Skills

• self‑starter mentality
• resilience
• strong communication skills
• storytelling skills
• curious mindset
• coachable mindset

Industry Keywords

• SaaS sales
• nonprofit management
• donor management
• volunteer management

Tools & Technologies

• Salesforce
• Outreach
• Chilipiper
• Qualified Chat