Account Manager, Customer Connect

As an Account Manager in LSEG’s Customer Connect Sales team in Frankfurt, you manage a German-speaking portfolio of financial clients, focusing on retaining revenue and driving new gross sales remotely. You will build strong relationships with decision makers, orchestrate account strategies, and collaborate with cross-functional teams to deliver value-added solutions. This role offers ownership, proactive growth, and the opportunity to contribute to a global financial markets mission in a fast-paced environment.

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

• Manage and grow revenue from the existing book and retain customers
• Establish and nurture long-term relationships with key decision makers in the German-speaking financial market
• Develop high-velocity engagement to increase touchpoints and respond swiftly to inquiries
• Design and implement retention- and growth-focused account strategies
• Position value-added solutions leveraging knowledge of business workflows to promote sales
• Collaborate with account teams and other units and oversee account activities
• Forecast activities, keep management updated, monitor competitor activity, and relay insights internally
• Act as primary client contact, providing accurate and timely information
• Track customer activity in internal systems to execute strategy and identify opportunities

• Good business acumen with working knowledge of the financial industry
• Fluent in English and German (90% German portfolio)
• Autonomy, ownership mindset, and proactive sales ability
• Ability to adapt to a fast-changing environment and perform under pressure
• High energy, self-motivation, competitiveness, and impact-driven mindset
• Selling skills: discovery, development, and articulation of propositions (consultative selling)
• Strong negotiating and influencing abilities to handle objections and close leads
• Entrepreneurial, creative problem solver with customer focus
• Proven sales track record or achievement in target-driven settings
• Graduate level education
• Ability to learn quickly and use technology proficiently
• Strong interpersonal skills and capability to develop and execute a sales plan
• Problem-solving: assess and solve client needs

• autonomy
• proactivity
• strong communication
• financial industry knowledge
• consultative selling
• forecasting