Account Manager - DACH Market

NB: this position is based in Hamburg

Working alongside our experienced Enterprise team, your role will be to support our key account clients in booking their events, from the initial briefing to the signing of the contract, as well as in the deployment of our solution.

You will play a key role in converting a lead into a satisfied and loyal customer. To achieve this, you will need to understand the specific needs of customers, establish transparent and trusting relationships, facilitate their progress through the sales cycle and support them until the deals are closed. Rigorous and personalised follow-up is essential in managing requests.

You will also contribute to the development of your dedicated portfolio by carrying out sales and communication activities to promote our offer to bookers and build their loyalty.

During this exciting adventure, you will be entrusted with the following tasks:

• Supporting customers to meet their needs for seminars, team trips and corporate events
• Qualifying and processing leads, from briefings to closing, via our platform
• Carry out targeted commercial actions to develop our offering within the account assigned to you
• Work towards achieving individual and collective objectives
• Propose improvements to internal processes and tools
• Be proactive in proposing actions to roll out our offering
• Participate in strategic discussions about Naboo

Compensation & Benefits:

• Attractive package
• Beautiful offices in the center of Hamburg
• Top-notch work equipment (MacBook)
• Events that bring our team together

You are the ideal candidate if:

• You have at least 3–5 years of experience in account management, ideally in the events or hospitality industry
• You have a strong sense of customer service, are responsive and organised
• You have a solid knowledge of the German-speaking events market: venues, cities, and suppliers
• You have a strong sense for client needs: you quickly understand what fits which event and which client
• You work comfortably with budgets and forecasts and use data to drive decisions
• You have experience with CRM systems, ideally HubSpot
• You already use tools like ChatGPT, Gemini Claude, or similar in your daily work and know how to get real value from them
• You are a strong communicator: you’re convincing at every level – written and verbal
• You take responsibility for your accounts and drive topics forward independently
• You stay calm and focused even when managing multiple projects in parallel
• You prioritise, track, and handle tasks independently
• You speak native German and you are fluent in English

Naboo is the ideal company for you if:

• You are looking for challenges and responsibilities from day 1
• You want to contribute to an ambitious adventure
• You want to thrive and grow in a high growth environment