Account Manager, EMEA Private Sector

Build a Safer World.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

TRM’s Commercial team is growing its EMEA Private Sector footprint, and this role sits at the center of that expansion. As an Account Manager, Private Sector - EMEA , you’ll own a book of business across financial institutions, crypto businesses, and other private sector customers in the region, managing the full post-sale lifecycle from onboarding through renewal and expansion. This is a high-autonomy role for someone who thrives in a fast-moving environment, builds trust quickly, and turns renewals into growth.

Responsibilities

• Drive net retention and expansion across a portfolio of private sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early
• Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth
• Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential
• Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time
• Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities
• Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book
• Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region

Qualifications

• 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in EMEA
• Experience managing renewals, expansions, and commercial conversations with quota responsibility
• Ability to operate across EMEA markets and build relationships across different customer types, cultures, and regulatory environments
• Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
• Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks
• Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting
• Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step
• Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly
• Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations

About the Team

Our EMEA Private Sector commercial team operates with high autonomy, regional ownership, and deep customer obsession. We collaborate closely across Sales, Customer Success, Product, Solutions Architecture, and Operations, primarily through Slack and async documentation. Communication is direct, documentation is valued, and we move fast without sacrificing customer trust.

This role supports accounts primarily across EMEA time zones. You should expect meaningful collaboration with teammates across EMEA, APAC, and the US, with flexibility to operate across the region as your book of business requires.

Learn about TRM Speed in this position

• The week you join, you begin mapping your book and arriving at customer conversations with a clear point of view on account health, renewal timing, stakeholder priorities, and expansion potential
• When a renewal shows signs of risk, you don’t wait for escalation; you flag the issue, build an outreach plan, and bring in the right internal partners quickly
• When you identify a growth opportunity, you move quickly to qualify it, align stakeholders, and build a clear path to expansion
• When customer feedback surfaces a pattern across your book, you synthesize it into a structured summary and share it with the right Product and cross-functional partners