Account Manager (f/m/d)

In this role, you drive SaaS revenue growth by proactively engaging customers and unlocking maximum value from Moss’s spend management platform. You’ll combine deep product knowledge with data insights to expand accounts, reduce churn, and guide product feedback. You work cross-functionally to optimize the customer journey and contribute to Moss’s mission of impact and growth. This position offers ownership of a portfolio in a fast-growing Berlin-based SaaS scale-up with a strong emphasis on customer success and commercial impact.

• Top-of-market compensation package, including equity
• Hybrid work setup in Munich
• 20 days work from abroad
• 600EUR/GBP Learning & Development Budget
• vibrant offices with collaboration-focused events

• Drive customer engagement and build scalable, value-driven relationships with finance-focused clients
• Identify upsell opportunities and coordinate product optimisation initiatives to increase value for existing accounts
• Measure success using KPIs and monitor revenue trajectory through metrics like spend engagement, SaaS uplift, and renewals
• Act as a Product ambassador by communicating client feedback to internal teams and advising on future features
• Design and deliver improved client journey touchpoints to boost satisfaction and long-term retention

• Proven experience in a proactive, commercial-centric role in a B2B setting
• Experience upselling products and features to existing clients
• Fluent in German (C2) and English (C1)

• Customer obsessed
• Commercially minded
• Clear communicator
• Data-driven decision making
• KPI tracking and interpretation
• Product feedback collection and communication