Account Manager (German Speaker - Offering Relocation Support to London)

Account Manager (German Speaker – Offering Relocation Support to London)

Berlin, Germany (Hybrid)

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI‑first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry‑leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.

About the Role

As an Account Manager, you will partner closely with Mixpanel’s customers across DACH, ultimately driving long‑term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.

Responsibilities

• Own and maintain the relationship with director and executive‑level economic buyers by connecting their objectives with the value Mixpanel provides to their teams.
• Build and maintain a long‑term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40‑75 accounts with a value between $2M‑$3M.
• Maintain accurate Salesforce records related to renewal, upsell, and churn opportunities, and deliver accurate weekly forecasts related to revenue targets.
• Act as a data and analytics thought leader and partner to accounts through use cases and business impact.
• Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel.
• Takes ownership of a customer's account health and pulls all levers to increase health – from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
• Keep customers informed of new product releases, relevant betas, and upcoming features.
• Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations.
• Collaborate cross‑functionally with key partners such as Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intimately understand Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.

We're Looking For Someone Who Has

• 3+ years of related work experience and emerging knowledge in full cycle SaaS post‑sales customer management experience, as an Account Manager or related cross‑functional role like Customer Success Manager.
• Experience managing a book of business in the $1M‑$2.5M range.
• Able to build and maintain credibility with a technical end‑user in Engineering, Product, and Design functions by showcasing product and industry knowledge and expertise.
• Effective communicator and collaborator – strong interpersonal skills and an excellent team player.
• Adaptability – ability to embrace constant change.
• Agility and resilience – move quickly and encourage continued improvement.
• Strong work ethic, desire to learn, and drive to excel.
• Fluent in German.

Bonus Points For

• Experience managing relationships with high‑growth tech companies.
• Experience with Mixpanel or other analytics tools.
• Experience in a technical customer‑facing role (Support Engineer, Customer Success Manager, Sales Engineer, Solutions Architect).

Benefits and Perks

• Comprehensive medical, vision, and dental care.
• Generous vacation policy & additional company holidays.
• Enhanced parental leave.
• Additional US benefits: pre‑tax benefits including 401(k), wellness benefit, holiday break.

Culture Values

• Make bold bets: choose courageous action over comfortable progress.
• Innovate with insight: tackle decisions with rigor and judgment—combining data, experience, and collective wisdom to drive powerful outcomes.
• One team: collaborate across boundaries to achieve far greater impact.
• Candor with connection: build meaningful relationships that enable honest feedback and direct conversations.
• Champion the customer: deeply understand customers’ needs, ensuring their success is our north star.
• Powerful simplicity: find elegant solutions to complex problems, making sophisticated things accessible.

Why Choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors. Mixpanel’s pioneering event‑based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Equal Opportunity Employer

Mixpanel is an equal‑opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.