Account Manager - Hamburg

Booking.com is seeking a full time German Speaking Account Manager for the German Coast, based in our lovely office in Hamburg!

Role Description

You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regard to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers. A significant proportion of your accommodation partners will be located in the Northern German Coastal region, meaning you will spend up to 50% of your time working on location with your partners at the Northern or Baltic Coast.

Key Job Responsibilities and Duties

• Managing your market: You excel at evaluating local market characteristics, trends and drivers. You effectively prioritize and manage the performance of a portfolio of accounts to maximize business value.
• Identifying and articulating partner needs: You create value for partners by identifying, clarifying and prioritizing their needs.
• Communicating effectively: You clearly express ideas and information to others and adapt your style according to the specific situation and audience. You are able to manage conflicts constructively.
• Formulating and positioning solutions: You enjoy creating “win-win” value for partners by matching their needs to relevant offerings and presenting these in compelling ways.
• Gaining commitment: You know how to steer partner conversations and lead them to a successful outcome.
• Representing Booking.com: You exhibit professional behavior and act as a role model for the Booking.com values before, during and after interactions with partners.
• Learn forever: You are naturally curious and thrive on never stopping learning. Experimenting with developments in AI and other areas comes naturally to you.
• Using data: You can confidently use data to identify opportunities and necessary actions. You don’t get distracted or overwhelmed by a large amount of information.

Qualifications & Skills

• 2+ years of experience in a relevant account management/sales function
• Fluent German and English speaker and writer
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Proactive, sense of responsibility and can work independently; team player, self‑motivated, flexible and open to change
• Driver’s license and availability to travel up to 50%

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique‑to‑Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts – up to €1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.