Account Manager II, Renter Engagement Products

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Stellenbeschreibung:

Responsibilities

Act as a primary point of contact for assigned accounts.
Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goals working primarily with small to medium business and Corporate level clients, with slow progression to Enterprise clients.
Analyze key metrics of customer usage and identify opportunities for improvement.
Assist with periodic client business reviews for assigned clients as appropriate.
Build and maintain strong client relationships that allow for open communication and trust.
Report account status reviews to management weekly.
Assist in identifying revenue opportunities within the framework of the organization wide strategy.
Work closely with multiple departments to coordinate client needs and resolve outstanding issues.
Grow business by anticipating customer needs and providing a high level of customer services.
Work with internal departments and clients to meet monthly billing and prebill goals.
Serve as mentor for Account Managers 1s by training, coaching, escalations, and assisting with meeting monthly billing and prebill goals.

Requirements

2 years of experience working as an Account Manager.
Working knowledge of sub-metering and PURE.
Proven ability to retain and grow accounts.
Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results.
Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously.
Strong experience using MS Office applications (Word, Outlook, PowerPoint, and Excel) skills.
Strong verbal, written and interpersonal communication skills.
Demonstrated ability to lead, work independently and take initiative.
Proven ability to communicate clients’ needs while prioritizing with organizational goals and initiatives.
Ability to motivate others to achieve project deliverables.
Excellent follow up skills.

Core Competencies

Demonstrates strong account management capabilities with a focus on client retention and growth, utilizing effective communication and leadership skills to drive results. Proficient in analyzing customer metrics and collaborating with cross-functional teams to meet organizational goals.