Account Manager / Partner Success Manager (m/w/d)

Responsibilities

• Account Management: Develop account strategies for partners and implement them to achieve shared business goals and promote Umsatzwachstum at hepster.
• Partnerbetreuung: Maintain long‑term relationships with B2B partners and key decision‑makers, and strategically advance existing partnerships.
• Schnittstellenmanagement: Collaborate closely with internal teams such as product development, marketing, claims management, and customer support to realize best solutions for partners.
• Integration & Prozesse: Oversee internal and partner‑side processes, assisting to integrate our products optimally into partners' systems and business models.
• Performance & Reporting: Generate sales forecasts, track progress against targets, and prepare performance reports for internal stakeholders.
• Vertragsmanagement: Ensure contractual agreements are upheld, and support issue resolution during collaboration.
• Business Development: Analyze industry, market and business trends, identify cross‑ and upselling opportunities, and further develop partnerships.

Qualifications

• Years of experience in (Key) Account Management preferably in B2B.
• Knowledge of insurance services, other financial services or SaaS business models.
• Experience in project or process management, business case analysis or business development.
• Customer‑oriented, structured and strategic, always thinking a step ahead.
• Proactive communication, professional stakeholder management and negotiation skills.
• Team collaboration, while capable of independent work progress.
• Analytical thinking, problem‑solving competence and high level of personal responsibility.
• Fluent German and English.
• Permanent full‑time employment.
• Self‑driven work within a competent team.
• Hands‑on onboarding and coaching by experienced colleagues.
• Opportunity for cooperation, short decision paths and flat hierarchy.
• Start‑up feeling with the stability and dynamism of an expanding award‑winning company.
• Steep learning curve and large development opportunities.
• Continuing education covered by the company.
• International team and projects.
• Office space near Warnow with good transport access.
• Flexible home‑office arrangements.
• Mon‑Fri working hours (no weekend or public holiday work).