Account Manager, Retail

JobtailorBerlin

Stellenbeschreibung:

Account development for existing/focus customers & new client acquisition: Sales management and further development of our focus customers—particularly in the retail environment—as well as targeted acquisition of new clients for IT services around bespoke software development.

Projects & collaboration: Close cooperation with project owners during project delivery to ensure maximum customer satisfaction.

Market: Actively shape market development through events and collaboration with our business units.

Account & orchestration: Plan, control and implement activities for customer development by creating an account roadmap. Orchestrate customer-related activities internally across our business units and with external stakeholders at the client.

Contracts & tenders: Negotiate contracts, framework agreements and tenders across different commercial models (service contract / fixed-price contract).

Requirements

You bring several years of sales experience for custom IT solutions and strong consulting skills.

You maintain an active network of customers and partners—networking comes naturally to you both externally and within the company.

You demonstrate empathy and reliability, inspire both customers and consultants, and communicate at eye level at all times.

You are familiar with the retail sector, have worked with industrial clients before, and are well versed in current market developments and topics driving the industry.

You ensure that new business is converted into long-term relationships and focus on growth and added value for your customers. At the same time you keep risks in view and are methodically well organized.

AI competence: You already use AI tools and technologies as a standard part of your daily work, for example to make processes more efficient, to structure complex problems, or to share knowledge quickly. You view AI not as a replacement but as a support to make your work more effective.

Core Competencies

Demonstrates extensive sales experience in custom IT solutions, with a strong focus on account development and client acquisition in the retail sector. Proficient in negotiating contracts and fostering long-term relationships while utilizing AI tools to enhance efficiency and problem-solving.