Account Manager - Time Critical Cargo

Stellenbeschreibung:

This role is working for Air Partner Cargo - A Wheels Up Company.

About Air Partner Cargo

We are a specialist provider of Time Critical logistics services, focused exclusively on the movement of critical shipments where time is the defining factor.

When aircraft are grounded, production stops or deadlines cannot move, standard transport is no longer enough. That is where we operate — designing and executing rapid-response logistics solutions for the world's most time-sensitive movements.

We work exclusively with urgent, high-impact shipments where failure is not an option and certainty matters as much as speed.

This position is a hybrid role with an expectation of 3 days per week in our Cologne office with an on-call shift pattern.

Role Purpose

Reporting directly to the Head of Cargo (Germany), the Account Manager – Time Critical will be responsible for delivering revenue and profitability in line with agreed targets, whilst developing and managing key customer accounts across the Time Critical logistics sector.

The role focuses on providing tailored Time Critical solutions to both existing and prospective customers, supporting urgent and high-priority shipments across a variety of industries, including aerospace, automotive and maritime .

The successful candidate will operate in a fast-paced, high-pressure environment and will demonstrate strong commercial awareness, proactive sales capability, strategic procurement skills, creative solution building, and exceptional customer service. The role requires the ability to respond rapidly to customer requirements whilst managing operational execution and maintaining strong supplier and client relationships.

This position is a hybrid role with an expectation of 3 days per week in our Cologne office with an on-call shift pattern.

Responsibilities

To promote and provide a full range of Time Critical logistics solutions including: Onboard Courier (OBC), Next Flight Out (NFO), Direct Drive / dedicated road transport and Full and part charter solutions
To grow and become an integral part of a dynamic and fast-paced team, delivering exceptional customer service to both existing and new customers
To increase Air Partner Cargo brand awareness with both customers and suppliers across the Time Critical and logistics sectors
To proactively identify and develop new business opportunities through market research, lead generation, networking, and direct customer engagement
To contact existing and prospective customers via telephone, video conferencing, and face-to-face meetings to build long-term business relationships in a highly competitive market
To represent Air Partner Cargo at exhibitions, conferences, trade events, and customer meetings
To ensure all enquiries and opportunities are accurately entered and regularly updated within the CRM system
To participate in the duty roster and out-of-hours support, often within pressured and time-sensitive operational situations
To work collaboratively with global Air Partner offices and operational teams to deliver effective Time Critical solutions worldwide

Qualifications

Previous experience within air freight forwarding is mandatory
Previous experience within Time Critical logistics, aerospace logistics, or a related sector is preferred
Strong understanding of the air cargo market, airline operations, and customer requirements within urgent logistics environments
Customer-focused with excellent communication and relationship-building skills
Ability to identify opportunities and respond effectively within highly competitive commercial situations
Experience working within an international and multicultural business environment
A highly motivated, goal-driven individual who can work independently whilst also contributing strongly within a team environment
Strong commercial awareness and problem-solving ability
IT literate with the ability to quickly learn new systems and technology platforms
Numerate, organised, efficient, and accurate with strong attention to detail
Competitive, proactive, and driven to secure and grow business opportunities
Ability to remain calm and solutions-focused in rapidly changing and high-pressure situations
Strong decision-making skills with the ability to anticipate issues and take corrective action in a timely and professional manner
Must speak German and English fluently

What We Offer

At Air Partner Cargo, we believe in fair compensation based on experience, skills, and qualifications and the overall package for this role consists of a competitive basic salary + commission.

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Air Partner Cargo (A Wheels Up company) is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at Simply include "Accommodation Request" in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!