Accounts Receivable Customer Service Specialist

• Manage the entire accounts receivable process, ensuring timely and accurate invoicing, collections, and reconciliations.
• Generate and issue accurate invoices to customers for completed services.
• Maintain and update customer accounts, ensuring accurate and timely payments.
• Effectively communicate with assigned delinquent customers via outbound collection calls.
• Record payments in the system and reconcile with outstanding invoices.
• Follow up on overdue accounts, communicate with customers to resolve payment issues, and ensure timely collections.
• Prepare and provide regular reports on the status of accounts receivable, aging reports, and cash flow projections.
• Perform monthly account reconciliations to ensure accurate financial records.
• Investigate and resolve any discrepancies or disputes with invoices or payments.
• Identify and implement improvements in the accounts receivable process for greater efficiency.
• Work closely with the finance team and other departments to ensure smooth operations and accurate reporting.

Requirements

• High school diploma or bachelor’s degree
• 2-3 years of experience in accounts receivable or a similar role, preferably in the automotive or service industry
• Proficiency in Microsoft Excel and experience with accounting software (e.g., QuickBooks, NetSuite, or similar)
• Strong written and communication skills required.
• Strong organizational skills along with the ability to multi-task and prioritize.
• Prior collections experience is a plus.
• Strong attention to detail and problem-solving abilities.
• Ability to prioritize tasks and work under deadlines.