Administrative Specialist, User Account Management / Key Management (m/f/d)

User Account and Key Management Specialist (m/f/d) E8 TV-L

Berlin Fire Department

Monthly Salary: 3,419 - 4,158 EUR

ES ICT

Posting valid until: September 15, 2026

IT

Reference number: 84/2026

The Berlin Fire Department is the oldest and largest professional fire department in Germany. With approximately 6,000 employees and about 1,500 members of the volunteer fire departments, we are committed every day to providing fast and reliable assistance to people in need. Behind every operation is a strong team. In addition to our emergency responders, colleagues in administration, technical services, IT, and training also play a key role in ensuring that the Berlin Fire Department remains effective.

Diversity makes us strong. We nurture talent, facilitate professional development, and open up exciting opportunities in a forward-looking environment.

Your responsibilities include:

• Providing personal user accounts to grant access to the BFDN for all employees, volunteer firefighters, and members of aid organizations
• Processing and documenting user account actions in the ticketing system
• Reviewing and optimizing Active Directory (AD) content to ensure efficient rights management
• Designing and refining authorization concepts for Active Directory and Exchange
• Implementing quality assurance measures in the area of user account management
• Assisting with the receipt and processing of requests to create, modify, and delete user information related to the electronic key (Key)
• Working from home is possible after a successful probationary period and by mutual agreement

You bring:

• Completed relevant vocational training as an IT specialist - system integration
• or comparable qualifications through equivalent skills, knowledge, and experience

Technical Skills:

• Knowledge of the IT processes used by the Berlin Fire Department
• Knowledge of Active Directory (permissions, group policies)
• Knowledge of standard MS Office software and IT management tools
• Proficient use of the Helpline ticket and inventory management program
• General software, hardware, and network knowledge
• Knowledge of IT management tools (Hyena, Configuration Manager console)
• Proficiency with common operating systems, system-related software, and hardware components
• Knowledge of and confident application of the legal aspects of IT use (ergonomics, accident prevention regulations, relevant regulations), as well as the GDPR and internal security standards
• Confident use of the Berlin Fire Department's access control system software

Sports Activities

The Berlin Fire Department offers free admission to public swimming pools operated by the Bäderbetriebe as part of its sports promotion program, as well as the opportunity to engage in one hour of exercise per week during work hours.

Working for the Common Good

Your commitment saves lives, prevents damage, and strengthens Berlin's sense of safety. Every decision-whether visible or behind the scenes-makes the city a better place to live and more resilient.

Professional Onboarding

To ensure a successful start, new employees are systematically trained by an experienced team, receive individualized support, and are assisted with any questions at any time.

Diversity

We value diverse life paths, cultures, and identities because they strengthen our team and make it more innovative. We don't just accept diversity-we actively promote and protect it.

A Collaborative Work Environment

We enjoy a collegial work environment in a competent and friendly team equipped with modern IT infrastructure (including Wi-Fi).

Work-Life Balance

Whether it's working from home, part-time work, flex time, or a sabbatical-the State of Berlin offers flexible work models that help you successfully balance professional and personal responsibilities in every stage of life.

Information on the application process and contact persons:

The job description can be found under "Further Information."

Please include the following documents in PDF format with your application:

• a detailed cover letter
• a resume in table format
• Proof of completed vocational training or comparable qualifications
• current employment reference
• recognized language certificate demonstrating German proficiency (at least C1)

The complete application documents must be submitted in German or as a German translation. For foreign educational qualifications, proof of equivalence to a German degree must be provided.

Unfortunately, we cannot reimburse any costs you incur in connection with your application.

We value and promote diversity regardless of gender, age, disability, ethnic background, religion, worldview, or sexual orientation. We particularly encourage applications from women, people with disabilities, and people with a migration background. If qualifications are equivalent, these applicants will be given special consideration.

Please direct any questions regarding this job posting to:

Ms. Annika Busse ZS P B 226

Central Services - Recruitment and Selection

Phone:

During the application phase, all communication will take place exclusively via email. Please check your inbox and spam folder regularly during this time. In connection with the recruitment process and, if applicable, the hiring decision, applicants' data will be stored and processed electronically (Section 18 of the Berlin Data Protection Act (BlnDSG) in conjunction with Section 24 of the Federal Data Protection Act (BDSG . Data will not be disclosed to third parties.

Further information