Adoption Design Manager – Business Analytics

Responsibilities

• Lead and develop a high-performing team focused on innovation, testing, and scalable process design
• Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
• Translate business strategies into operational processes that drive measurable adoption and performance outcomes
• Oversee structured testing in both simulated and production environments while protecting customer experience
• Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
• Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
• Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
• Enable the integration of automation, AI, and predictive insights to strengthen operational performance

Requirements

• High School Diploma or G.E.D.
• 8+ years of experience in analytics, business intelligence, or strategic operations
• 7+ years of experience improving or transforming business processes
• Demonstrated success leading teams and developing high-performing talent
• Strong ability to translate complex data into clear, actionable business insights
• Proven ability to collaborate across functions and influence stakeholders
• Experience using data visualization and presentation tools to tell compelling business stories.
• Bachelor’s degree or equivalent experience (preferred)
• Experience in healthcare or large enterprise environments (preferred)
• Familiarity with AI, automation, or predictive analytics (preferred)
• Experience supporting innovation labs, testing environments, or transformation initiatives (preferred)