Adoption Project Manager

Requirements

• 5+ years of experience in customer-facing project management, implementation management, technical program management, professional services, SaaS delivery, or complex business transformation programs
• Experience managing complex, multi-workstream programs across cross-functional teams
• Strong project controls discipline: project plans, RAID logs, decision logs, dependency tracking, critical path management, and status reporting
• Strong written and verbal communication skills
• Proven ability to hold internal and external stakeholders accountable to owners, dates, and commitments
• Proficiency with project management tools: ClickUp (preferred), Smartsheet, Asana, Monday.com, Jira, Notion, or equivalent
• Willingness to travel to client sites and company events up to 30% of the time
• (Desirable) Experience in enterprise SaaS implementation or professional services within the AEC industry
• (Desirable) Background in residential construction, construction project management, construction technology, architecture, purchasing, estimating, ERP integrations, or business transformation
• (Desirable) Experience building delivery artifacts, playbooks or implementation materials designed to scale across teams or customer programs
• (Desirable) PMP, PMI-ACP, CSM, or similar certification

What the job involves

• Higharc implementations are multi-workstream programs spanning teams across Higharc and our customers
• As the Adoption Project Manager, you own the project operating system for assigned programs and serve as the execution backbone that keeps delivery on track
• Own and maintain the integrated project plan across Higharc and customer workflows
• Coordinate across program workstreams including plan and option configuration, estimating and purchasing, sales readiness, integrations, training and launch
• Maintain a clear, current view of project health and elevate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems
• Own launch readiness visibility and ensure readiness criteria are tracked, current, and clearly communicated
• Improve Adoption project management standards through templates, playbooks, and reusable delivery artifacts grounded in real account work
• Collaborate with customer stakeholders, technical leadership, and Client Strategy teams to execute complex statements of work and onboarding strategies