Analyst, Financial Crime Operation – LATAM Focus, Spanish Speaker

Responsibilities

• Own onboarding flows, improve KYB/KYC docs, reduce cycle times, and collaborate with Compliance, Product, and Tech to scale
• Document, systematise, and progressively automate processes
• Work closely with the Product and Tech teams to design workflows
• Conduct checklist-based reviews of documentation submitted by clients during onboarding, verifying completeness and consistency against internal requirements
• Identify missing, incomplete, or inconsistent documentation and issue Requests for Information (RFIs) to clients to obtain outstanding items
• Maintain accurate, audit-ready records of documentation received, RFIs issued, and case status throughout the onboarding workflow
• Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times
• Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays
• Own onboarding speed KPIs and work collaboratively with the Compliance team to drive faster decision turnaround without compromising quality
• Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready
• Identify which parts of the onboarding workflow are candidates for agentic automation and work with the Product and Tech teams to progressively implement these via automation and AI tooling
• Drive the transition from manual execution to AI-assisted workflows over time
• Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes
• Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule

Requirements

• minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role
• Hands-on experience with structured checklists, data collection workflows, or document review processes
• Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're looking for someone who has actually built things with AI, not just used it
• Background in fintech, financial services, or regulated industries is a plus, but not required
• Strong attention to detail with a process-first mindset
• Comfortable managing case queues, tracking document status, and following defined escalation protocols
• Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times
• Able to identify gaps or inconsistencies in documentation without needing to make risk-based compliance judgements
• Approaches manual processes as problems to be solved, not tasks to be repeated
• Able to think in workflows: identify inputs, outputs, decision points, and exception paths that can be translated into automated logic
• Comfortable working with Product and Tech teams to scope and test automation tools
• Proactively looks for opportunities to reduce human-in-the-loop steps through tooling and process redesign
• Clear communicator, able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners
• Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes
• Based in or able to operate fully aligned with Mexico time zone and public holidays
• Willing to work during local public holidays if required (compensatory leave will be provided)
• Fluent in business English and Spanish (spoken and written)
• Proficiency in any additional language (e.g., Portuguese) is a strong advantage

Core Competencies

Demonstrates expertise in onboarding operational processes, KYC document processing, and automation, with a strong focus on improving efficiency and accuracy. Proficient in collaborating with cross-functional teams to design and implement workflows that enhance onboarding speed and quality.