Analyst - Voice of Customer ( m/f/d) (ID: 22334)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues
• Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
• Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
• Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
• Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
• Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team

Your profile:

• Bachelor’s or Master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus
• Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA)
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
• Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
• Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI)
• Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus)
• High level of initiative, adaptability, attention to detail, and teamwork orientation
• Willingness to travel domestically and internationally as required by the role

You can expect ...

• Experience in exciting and international projects
• Continuous salary development
• On-the-job training and language courses
• Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

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