Application Analyst, Cadence

Stellenbeschreibung:

Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments
Collaborate with operational, clinical, and leadership teams to improve scheduling workflows and patient access processes
Configure and maintain provider templates, appointment types, scheduling rules, visit types, resources, and department settings
Analyze business requirements and translate operational needs into Epic solutions and workflow improvements
Support Cadence-related implementations, upgrades, system enhancements, and optimization initiatives
Troubleshoot application issues, identify root causes, and implement sustainable solutions
Perform system testing, validation, and quality assurance activities for upgrades, new functionality, and workflow changes
Support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows
Develop and maintain system specifications, workflow documentation, training materials, and support resources
Participate in change management activities and provide end-user education and support
Monitor system performance, evaluate user feedback, and recommend process improvements
Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality
Participate in on-call support and issue resolution as needed

Requirements

Epic Cadence Certification required
Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience
3+ years of Epic application analyst experience supporting Cadence
Experience supporting Epic implementations, upgrades, optimization projects, or system conversions
Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations
Experience gathering business requirements and translating them into technical solutions
Experience developing test scripts, executing testing, and documenting results
Strong analytical, problem-solving, organizational, and communication skills
Ability to manage multiple priorities in a fast-paced environment
Preferred: Epic Prelude Certification
Preferred: Experience supporting Community Health Centers, FQHCs, or multi-site ambulatory environments
Preferred: Experience with Epic Reporting Workbench, Clarity, or SlicerDicer
Preferred: Knowledge of revenue cycle workflows and scheduling impacts on registration and billing
Preferred: Experience working remotely with geographically dispersed teams

Core Competencies

Demonstrates expertise in Epic Cadence functionality, including configuration, optimization, and support for scheduling workflows in healthcare environments. Proficient in analyzing business requirements and translating them into effective Epic solutions while ensuring quality assurance and user education.