Application Specialist - Dutch speaking (m/f/d) - 12 months

Arbeitsort

Mannheim

Beginn

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Position

As an Application Specialist (d/f/m) in our EMEA Customer Support Center located in Mannheim, you play a vital role in supporting our customers and internal teams. You handle inquiries, provide troubleshooting expertise, conduct training sessions, and ensure the smooth operation and maintenance of our laboratory diagnostic equipment and software solutions. Join a team where your technical skills and interpersonal strengths truly make a difference.

Opportunity

• You handle customer and staff inquiries via phone and in writing, analyze and resolve issues, document them in the CRM system, utilize remote services, and simulate customer situations in the CSC laboratory.
• You identify and troubleshoot issues, manage complaints, and closely collaborate with 2nd-level support and other teams.
• You organize and conduct training sessions for customers and staff based on standardized concepts and documentation.
• You publish relevant information, support product updates, moderate technical meetings, and contribute to knowledge transfer.
• You monitor product and process quality using defined metrics and implement optimization measures.
• You undertake on-site activities, including configuring installed systems, on-site troubleshooting, conducting customer training sessions, presenting systems, and supporting sales efforts.

Who you are

• You hold a Bachelor’s or Master’s degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine) or have completed a professional apprenticeship, such as medical technical assistant training, ideally supplemented by several years of professional experience.
• You have at least 3 years of experience in a medical or technical environment, for example, in customer service, sales, marketing, or in a leadership role within a laboratory.
• You possess solid expertise in medical analysis systems, quality assurance, and laboratory analytics, as well as a basic understanding of IT networks and connections.
• You are fluent in Dutch and have strong proficiency in technical English (minimum B2). Another RCSC language (German, Turkish or Greek) is an advantage.
• You enjoy designing customer training sessions, systematically solving issues, and are proficient in using business tools such as MS Office, CRM systems, and documentation tools.
• You inspire with your high customer orientation, intercultural teamwork spirit, and excellent communication skills. Your ability to handle conflicts and apply de-escalation techniques allows you to navigate challenging situations confidently.