Application Support Specialist (m/f/d)

Stellenbeschreibung:

Are you looking for more than just a job, something truly meaningful and rewarding? Then Sysmex Partec is the right place for you.

Our products make a difference. They are used by people all over the world to support healthy lives.

If you feel called to make an impact, join us as a

The position is full-time (40 hours per week).

Product demonstrations (at customer site or via remote access tools) and product installations including operator training (at customer site)
Support of customers (operators and distribution partners) on‑site and in‑house
Troubleshooting for customer- and application‑related issues and creation of problem‑solving strategies
Contribution to the operation of the global support data base (GCD) to answer support requests directly on‑line
Creation of application‑related training contents and realization of training courses for operators and distribution partners
Participation at conferences and exhibitions to present the Sysmex Partec solutions
Participation in development activities for creation of new applications for customer‑specific solutions

Completed studies in natural science (or equivalent education)
Sound understanding of one or more of the following application fields and technologies: cellular analytics, microbiology, genomic technologies, fluorescent‑based methods
Experience in field operations / activities at customer sites
Basic technical understanding of flow cytometry as well as experience in microbiological QC methods beneficial
German and English language is a must
Strategic thinking and problem‑solving capabilities
Capability to adhere to time‑lines and quality targets
Willingness and motivation to be regularly trained on product innovations, new products and new applications
Willingness to travel globally (app. 30% of working time)
Strong service and consulting orientation
Very good presentation and communication skills
Class B driving license

A growing and financially stable group of companies where respect and trust form the foundation of collaboration and communication
A diverse and responsible role with many opportunities to broaden your horizons and gain cross‑functional insights
An innovative work environment with extensive opportunities for professional development and personal growth in an international setting
Comprehensive theoretical and practical onboarding, as well as regular training opportunities
As a family‑friendly employer, we offer flexible working hours and a childcare allowance (kindergarten)
30 days of annual leave and a Christmas bonus
Company pension scheme and supplementary company health insurance
Opportunity for hybrid working
Free parking for all employees
Job bike leasing program
Company sports events
Corporate health management program and sports classes

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