Application Support Technology Lead Analyst – Vice President

Responsibilities

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
• Identify and define necessary system enhancements
• Analyze existing system logic, identify problems, and recommend and implement solutions
• Provide expertise in area and an advanced level of understanding of the principles of apps support
• Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; document requirements
• Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Consider the implications of the application of technology to the current environment
• Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options
• Act as advisor or coach to new or lower level analysts; allocate work
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
• Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services
• Persuade and influence others through strong and comprehensive communication and diplomacy skills

Requirements

• 10+ years Proven and practical experience of in a production support role managing enterprise-level applications
• Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability
• Deep expertise in Unix/Linux environments and advanced Shell scripting
• Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
• Practical experience with containerization platforms (OpenShift, Kubernetes)
• Hands‑on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
• Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka)
• Experience working with REST APIs
• Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
• Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles
• Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications
• Demonstrated leadership, strong interpersonal skills, and relationship-building abilities
• Excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences
• Proven ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.