Applications Engineer, Senior Applications Engineer

Stellenbeschreibung:

Research, collect, compile, and analyze information for operational projects and initiatives
Identify opportunities, develop solutions, and lead issues through resolution
Collaborate on performance improvement activities related to program efficiency and patient experience
Distribute analytical reports and create educational materials
Design, configure, integrate, and support application solutions across multiple systems, platforms, modules, and workflows
Translate business requirements into functional and technical solutions aligned with product backlogs and organizational priorities
Perform system configuration, builds, interfaces, and data exchange activities
Troubleshoot and resolve application and integration issues with technical teams, vendors, and stakeholders
Develop and lead testing activities, including scenarios, test scripts, strategy, planning, execution, and validation
Participate in or lead implementations, upgrades, application onboarding, process transformation, and post-deployment support
Analyze workflows, system performance, usage, and operational metrics to recommend improvements
Collaborate with product teams, technical engineers, clinicians, business leaders, and other stakeholders
Contribute to functional specifications, knowledge base articles, standard operating procedures, documentation, standards, and best practices
Senior: Own end-to-end backlog delivery and provide technical guidance, mentoring, and support to other engineers
Work across multiple applications and domains, including clinical, imaging, and revenue

Requirements

Bachelor’s degree in Information Technology, Computer Science, Healthcare, or related field, or equivalent combination of education and experience
Applications Engineer: 5–7 years of experience in application support, application analysis, or related IT roles
Senior Applications Engineer: 7+ years of experience in application engineering, application support, or related IT roles
Experience with application configuration, system workflows, business processes, system integrations, interfaces, and data flow
Experience troubleshooting application and integration issues
Experience supporting or leading testing activities, implementations, upgrades, or enhancement efforts
Ability to translate business requirements into functional and technical solutions
Strong analytical and problem-solving skills
Ability to work across multiple applications, systems, or functional areas
Strong communication and collaboration skills with technical teams, business stakeholders, and vendors
Ability to manage multiple tasks and priorities in a dynamic environment
Senior: Working knowledge of IT service management processes, including incident, change, and problem management
Senior: Demonstrated informal leadership, including mentoring, guiding peers, and contributing to standards and best practices
Additional qualifications listed as nice to have include PowerShell, Python, Bash, APIs, middleware, Power Automate, UiPath, JavaScript, SQL, cloud-based application environments, Agile or product-oriented delivery models, healthcare systems, DevOps, version control, CI/CD, monitoring, logging, and performance analysis

Core Competencies

Demonstrates expertise in application engineering and support, with a strong focus on system configuration, integration, and performance analysis. Proven ability to translate business requirements into functional solutions while leading testing activities and collaborating with diverse stakeholders.