Assistant Project Manager

Responsibilities

• Support the Project Manager in executing daily operations for social media moderation and community management projects.
• Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities.
• Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts.
• Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed.
• Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers.
• Track daily performance metrics, productivity data, and QA outcomes to support project health and insights.
• Assist with enforcing brand voice, tone, and platform-specific moderation rules across multiple platforms.
• Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients.
• Conduct QA reviews and shadowing sessions to assess performance and consistency.

Requirements

• 2+ years of experience in social media moderation, community management, or support operations.
• Strong familiarity with digital communities and platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, TikTok, and forums.
• Understanding of moderation strategies, community standards, brand voice, and trust & safety protocols.
• Experience working in remote, fast-paced environments with distributed teams.
• Strong communication and organizational skills; able to juggle multiple priorities with attention to detail.
• Proficient in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar (preferred).