Assistant Unit Manager 1

Company Introduction

• At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third‑largest KFC franchisee in the U.S.
• Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast‑changing world.
• Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth.
• Our Leadership and Team: Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us.

Why Join Us?

• Family‑Oriented Company Culture
• Great Working Hours (No breakfast and typical restaurant close by 11pm)
• Employee Recognition Programs
• Community Involvement Opportunities
• Competitive Compensation and Benefits
• Competitive Wages
• Bonus Eligibility
• Paid Time Off
• 401(k) with Company Match
• Health Care and Wellness Programs
• Employee Discounts
• Education and Career Advancement Opportunities
  • KFC Scholarships: Employees can apply for scholarships up to $20,000 for college or trade school
  • Tuition‑Free Degree: KFC employees can obtain a tuition‑free degree fully funded by the KFC Foundation

Job Summary

As an Assistant Unit Manager at Mitra QSR, you will partner with the Restaurant General Manager and help oversee three key areas of our business:

• Employees: You will oversee day‑to‑day operations, nurture, grow, and retain your team, and build a culture of excellent customer service.
• Customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities.
• Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment.

Role Expectations

• Create a Positive Environment: Foster a positive and collaborative workplace where everyone feels valued.
• Mentor and Inspire: Partner with the Restaurant General Manager and inspire your team to ensure customers get the best service.
• Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food.
• Maintain Standards: Keep the restaurant clean and well‑maintained, including equipment and overall operations.
• Manage Finances: Partner with the Restaurant General Manager and manage the restaurant’s Profit and Loss (P&L) statement.
• Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies.

Skills and Qualifications

• Servant Leader: Success depends on the team's success.
• Mentor and Coach: Effectively mentors and coaches team members.
• Learner Mindset: Enjoys learning and improving processes.
• Customer Service Focused: Prioritizes delivering excellent customer service and great products.
• Organized: Great time‑management skills.
• Financial Acumen: Basic understanding of restaurant finances.
• Ownership Mindset: Partner with the Restaurant General Manager and take responsibility for business outcomes.

Requirements

• 1 year of management experience preferred.
• Effective communication skills.
• Must be at least 18 years old with a valid U.S. ID.
• Must pass a criminal background check and be able to manage minors.
• Must be flexible with work hours, including weekends and holidays, to meet business needs.
• Ability to stand for lengthy periods and lift up to 25 pounds.
• Be willing to have fun and be part of the Mitra culture.