Associate Implementation Lead

What You’ll Do

This role is where platform expertise gets built. You’ll own specific deliverables within active customer implementations — translating home plans, validating configurations, and producing documentation that meets the standard Higharc’s builders depend on. You’ll be a main contact for implementation questions, helping translate existing documents and products into the settings and models the Higharc platform requires. You’ll track task progress, flag gaps, and keep the Implementation Lead informed so project milestones stay on course. You’ll also support triage and documentation of bugs and product gaps — surfacing issues early rather than letting them compound.

• Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
• Maintain task tracking and progress documentation to support milestone management across active implementations
• Serve as a day‑to‑day point of contact for builder inquiries, helping map their products and documents into Higharc‑compatible settings
• Execute assigned deliverables on time and to standard, with direct accountability for your work product
• Triage and document product issues — bugs, gaps, edge cases — and escalated them clearly to the Implementation Lead and Product team
• Participate in customer on‑sites and internal project reviews to build familiarity with builder environments and Higharc’s implementation methodology
• Travel up to 10–20% for customer on‑sites and company retreats

About You

• 3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
• Hands‑on proficiency with industry‑standard CAD/BIM software and experience on complex projects
• A track record of delivering accurate, high‑quality work on deadline in collaborative team environments
• Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
• An organized, proactive approach to your own workload with a habit of surfacing issues early
• Genuine curiosity about homebuilding processes, option management, and plan documentation

A Major Plus If You Also Bring

• Direct experience with homebuilding workflows, production plans, or builder option configuration
• Familiarity with construction documentation standards or residential architecture

Working at Higharc

Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast‑growing, well‑funded company.

We provide comprehensive medical, dental, and vision coverage; flexible PTO; meaningful maternity/paternity leave to all U.S. based full‑time employees; short and long‑term disability plans; and a 401(k). We also provide a stipend to create your ideal home office if you haven’t worked remotely before.

Equal Opportunity Employment

Higharc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protection under applicable law.