Automation Ai Architect

THE COMPANY

A long-established, family-owned technology business with over 40 years of success in the UK market. Originally built within telecoms, the business has evolved into a leading Managed Service Provider (MSP), offering a broad portfolio of cloud, infrastructure, and business applications solutions. As a Microsoft Partner with strong capabilities across Azure and Dynamics 365, they continue to invest heavily in innovation, AI, and automation.

THE ROLE

We are hiring an AI & Automation Architect to join the business and lead the design, governance, and delivery of AI-driven automation solutions across the organisation.

This is a hybrid role based out of either the Birmingham or Bolton office combining hands‑on technical architecture with enterprise‑level governance and strategic automation delivery.

• Act as the lead architect for AI and automation solutions across platforms including Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager
• Design end‑to‑end AI and automation architectures that are secure, scalable, supportable, and aligned to MSP operational models
• Define and enforce robust software development lifecycles (SDLCs) across automation and AI initiatives
• Build proof of concepts, reference architectures, and working solutions to validate design decisions
• Identify service gaps and operational inefficiencies, implementing automation‑first and AI‑enabled solutions to improve delivery
• Work closely with service owners, delivery teams, and senior leadership as a trusted advisor on AI strategy and practical automation adoption
• Ensure all solutions are aligned with industry best practice, security standards, and operational service requirements

THE CANDIDATE

• Significant experience designing and delivering AI and automation solutions within an MSP or complex service‑led environment
• Strong hands‑on experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse)
• Strong scripting and automation experience using PowerShell and/or Python
• Solid development and integration experience with C#, REST APIs, Webhooks, and integration patterns
• Strong understanding of MSP operating models, including Service Desk, NOC/SOC, tooling ecosystems, and SLA‑driven environments
• Excellent stakeholder management skills, with the ability to engage senior leadership and technical teams alike
• Clear communicator, capable of translating complex technical concepts into practical business solutions
• Comfortable working in ambiguous environments and shaping high‑level objectives into deliverable solutions

THE OFFER

• Up to £80,000 (flexible depending on experience)
• Hybrid working model (Birmingham or Bolton office)
• Join an award‑winning and highly respected employer
• Strong investment in AI, automation, and innovation
• Clear progression opportunities within a growing technology business
• Collaborative, people‑first culture with strong work‑life balance