B2B Key Account Manager (German Speaker)

• Own a book of existing B2B accounts and carry a net revenue retention and expansion target across it
• Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open new teams or sites (new joiner orders, upgrades, additional device categories)
• Meet your customers regularly and run business reviews, so you understand their headcount and device roadmap before they buy elsewhere
• Own the renewal and end-of-term moment: work expiring subscriptions ahead of time so devices are renewed, upgraded, or replaced rather than returned
• Build and maintain a plan for every key account, covering the growth opportunities, the risks, and the stakeholder map
• Own the forecast for your book: build a credible expansion and renewal forecast, keep it current, and deliver against it
• Absorb new accounts handed over from Account Executives each quarter and ramp them quickly
• Multi-thread relationships across procurement, IT, finance, and operations within each account
• Work with Operations and Risk to unblock orders, and flag billing or process friction so it does not slow account growth
• Provide structured feedback to influence product, pricing, and process

Benefits

• Fully-remote/hybrid work structure. Office? Remote? Figure out the balance that works best for you
• Online German Language Courses for all levels
• Learning budget
• Entrepreneurial responsibilities and upward career growth
• Working for a market leader
• Visit our engaging, open offices located in Berlin, Lisbon and Miami
• Diverse global team of 65+ nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends
• Team events, Grover tech discounts, and expanding company perks

Forecasting ability: you can build an expansion and renewal forecast and then hold the numberStrong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operationsExperience with a CRM such as HubSpot, Salesforce, or PipedriveExperience owning renewals and protecting revenue against downgrades at end of contract or end of termAn ownership mentality and accountability for the revenue in your bookA real account cadence: you meet your customers, run business reviews, and keep a plan per accountFluent German (C1 minimum) and strong English skillsComfort with a high-volume recurring model, not only a handful of large deals3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) modelsA track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to